Client hub
For employees of our customer banks, implementation partners and application managers: your direct line to the Extranet, finnova.neo news and training.
Finnova Extranet
Information about Finnova for the Community, including the finnova.neo Info Hub. Secured with challenge–response authentication via the Finnova Extranet App.
finnova.neo
Foundation, Products and Alpha: where the platform is heading.
Finnova Academy
FCP certification, introductory and special training courses.
Product news
Three support levels
Organised to keep the software running smoothly. Bank-internal resources are used first on the two lower levels.
Bank-internal first level
Bank-internal resources handle the first support level.
Bank-internal second level
Further bank-internal resources handle the second level.
Finnova hotline & helpdesk
Finnova provides support through its hotline and an interactive helpdesk.
Extranet access
Who can get access?
Employees of customer banks, implementation partners and application managers. Finnova Account Management and Partner Management decide on access rights; the Extranet team administers them.
How do I register or change my details?
New registrations use an online form. Please tell the Extranet team (extranet@finnova.com) about changes to your master data and before leaving your current role or switching projects.
How does login work?
Access is secured by challenge–response authentication. Generate the response code with the free Finnova Extranet App on your mobile phone.
What happens to inactive accounts?
After 180 consecutive days without login you'll be notified automatically. Access ends after a further four weeks of dormancy.